Watch This Topic not always firing
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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=29158
Printed Date: 01 April 2026 at 12:11pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com
Topic: Watch This Topic not always firing
Posted By: jkiester
Subject: Watch This Topic not always firing
Date Posted: 01 March 2011 at 8:38pm
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My users continue to tell me that they are not always getting notices after using "Watch This Topic". They have tried un-watching and re-watching and I've double checked our spam filters to make sure that messages are not getting junked. This has been going on for months. We're using the version below. I've tried the Re-sync Topic and Post Count tool but this hasn't helped. Edition: Premium Edition Brand-Free Running Version: 9.69 Database Backend: SQLServer (2008) How can I troubleshoot/repair this? |
Replies:
Posted By: WebWiz-Bruce
Date Posted: 03 March 2011 at 7:22am
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There is a known issue with the 9.69 version that you are using that means that if the SQL Server's time is not in sync with the web server notification emails will often not be sent. Upgrade to 9.70 and see if that fixes the issue for you. ------------- https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting |
Posted By: Maz
Date Posted: 03 March 2011 at 9:42am
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Hello Bruce, since upgrading to version 9.70 we are experiencing this problem. The server clocks are all in sync. I have done tests suscribing to posts after the upgrade and things seem to work fine, but some users state that some not all notifications are sent. They might recieve 2 or 3 messages but there have been many more posts... Regards, |
Posted By: rune
Date Posted: 03 March 2011 at 12:12pm
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Two points, from studying the 9.69 code 1. watching a forum The user will only get a mail from the first new topic in the forum. Subsequent new topic will not generate mails until the user has visited the forum-system again. At least my users don't like this. They want a new mail for each new topic. On the other hand, I find it reasonable to only send a single mail per topic, even when there are several new messages in the topic. 2. posting to a topic From watching the code, it is unclear whether the notification works if your last action before closing your browser is to reply to a topic. The notification checks the activity time in the user table compared to the posting time. I think that that will only work, if the activity time is always updated to a later time, after you have made a post. |
Posted By: jkiester
Date Posted: 03 March 2011 at 7:21pm
Web Server and SQL Server are within 0.5 seconds of each other so I'm assuming that's not it. I'll try upgrading to 9.70. |
WebWiz-Bruce wrote:Posted By: jkiester
Date Posted: 14 June 2011 at 1:20am
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I've updated to version 9.73 and users are reporting that they are not getting notification of each post in the forums that they're watching. I've double checked the server clocks and they are within a second of each other. Is there a way to reliably have an e-mail notification of each message to a forum that is being watched? |
Posted By: billd3
Date Posted: 14 June 2011 at 1:08pm
Same for us/our users - they would want an email for each new topic, even if a new topic was already posted, they'd want an email o the next topic posted in case it's more interesting. They might have no interest in the first new topic, so don't visit, but the next new topic....... Say I'm watching our for sale forum - I'm looking for certain items. someone pops in and posts a new topic on some tires, I don't care so don't visit, but 2 minute later a different posts a for sale on seats - I want to know about that one, but I'll never see an email on that since I had no interest in the tires and didn't visit the forum. ------------- BillD http://theamcpages.com http://theamcforum.com |
Posted By: WebWiz-Bruce
Date Posted: 14 June 2011 at 3:20pm
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The reason for it sending a single email telling you there maybe more is so that people come back to your forum to see if there is a reply, and more importantly we found that often people would subscribe to forums or topics and then have no interest in the forum anymore. Rather than coming back to unsubscribe they would simply report the notifications as spam and we found that lots of forums where having their domains blacklisted as belonging to spammers and not able to send email.
------------- https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting |
Posted By: jkiester
Date Posted: 14 June 2011 at 4:05pm
| So it is by design. The rationale makes sense on why it's probably a good idea not to make this a general feature, but for an Admin trying to watch content/posts who spends all day in e-mail, where spam & participation are not an issue, it would be good to receive all posts. Is there a way to enable this feature for selected users? |
Posted By: WebWiz-Bruce
Date Posted: 14 June 2011 at 4:27pm
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Not in version 9. The best way for an admin to track posts is to book mark the new posts page so you can easily view all those topics that have been posted in. ------------- https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting |
Posted By: jkiester
Date Posted: 14 June 2011 at 4:35pm
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Thanks Bruce. Maybe a feature for version 10? Does RSS offer any solution here? I'm not an RSS user so it's not clear to me if RSS sends out all posts. |
Posted By: WebWiz-Bruce
Date Posted: 14 June 2011 at 4:50pm
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The RSS on the main forum homepage shows the last 10 posts in all public forums. Depending on your RRS Reader it can show you the complete post and even store RSS posts till you delete them from your reader. If you want to be notified and view all posts then with the right RSS Reader this is the ideal way to see new posts. You can also get RSS Readers for smartphones as I use this on my own phone to be notified of posts in verious RSS Feeds that I subscribe to. ------------- https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting |
Posted By: rune
Date Posted: 14 June 2011 at 6:09pm
The bigger problem is probably that spam-filters learn to regard the standard notification text as spam, so that when a some users of forum A mark as spam, then the messages from forum B will be tagged. The proper way to address that is for the admin to write his own notification text in stead of using the standard text. Also, SPF may help a bit. I suggest that you urge the admin to do this at the end of the installation. Also, the forum system is used for very different sets of users. A forum with a small, closed group of users is unlikely to have many users mark as spam, while the problem will of course be much larger for a big forum with a loose group of users. I think that the "watch forum for new topics" is unusable in its current state. My suggestion is to let the admin choose whether to enable this function with new mails for every topic, or to disable it entirely. The current in-between confound too many users, who miss topics that they thought they would be reminded of. |
Posted By: WebWiz-Bruce
Date Posted: 14 June 2011 at 10:57pm
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version 10 already has the option to select how your forum sends email notifications ------------- https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting |
Posted By: rune
Date Posted: 14 June 2011 at 11:05pm
Great! |