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wysiwyg View Drop Down
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Joined: 30 October 2009
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wysiwyg Quote  Post ReplyReply Direct Link To This Post Topic: Admin Login
    Posted: 30 October 2009 at 2:44pm

I'm trying to do a new install of NewsPad (SQL database) and can't get logged into the admin page. I've followed the install instructions explicitly with no errors in the process but keep getting the same login error ( see below) using the Administrator/letmein credentials. It brings up the splash screen ( .../web_wiz_newspad.asp) but as soon as I continue it errors. I've done two reinstalls with the same results and verified that cookies are enabled.

Any help would be greatly appreciated

 

"You are not authorised to view this page

You do not have permission to view this directory or page using the credentials that you supplied because you may not have logged in, your login credentials are incorrect, or you do not have session cookies enabled in your Web Browser.

Please try the following:

  • Contact the web site administrator if you believe you should be able to view this directory or page.
  • Make sure session cookies are enabled in your Web Browser.
  • Click here to try again with different credentials.

Authorisation Error 001.2 - Unauthorised: Access is denied due to insufficient login credentials - Web Wiz NewsPad

Technical Information (for support personnel)

  • Go to the Admin Login Page and make sure you login with your correct credentials.
  • Contact the web site administrator to check you have the correct login credentials for this part of the site."
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WebWiz-Bruce View Drop Down
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Joined: 03 September 2001
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 30 October 2009 at 2:59pm
It sounds like your website has problems holding ASP sessions, and each time the session is dropped you are logged out.

This can happen if there are problems with the website, you are using load balanced web servers, or you are using multiple worker processes (web farm) for the website application pool.
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wysiwyg View Drop Down
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Joined: 30 October 2009
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wysiwyg Quote  Post ReplyReply Direct Link To This Post Posted: 30 October 2009 at 4:14pm
Thanks for the quick reply...if I translated that correctly you mean "good luck with that".
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WebWiz-Bruce View Drop Down
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 30 October 2009 at 5:07pm
Not at all.

I have said what the issue is and given some examples of what would course ASP sessions to be dropped.

I don't know if you manage the server yourself of your technical skills. if you use a web host then you just let them know.

if you are running the server yourself and need to know how you can check any of the issues I mention then just ask, but would need to know what OS you are using?

Most will be found by looking in the IIS Manager at the application pool that serves the website that you have installed NewsPad on. However without knowing the OS it would be hard to give you a step by step guide on where to look.

Would also need to know if you are using load balanced web servers.
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wysiwyg View Drop Down
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Joined: 30 October 2009
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wysiwyg Quote  Post ReplyReply Direct Link To This Post Posted: 30 October 2009 at 7:15pm
Thanks for the follow up... NewsPad is installed (along with MS SQL database) on a Network Solutions shared windows hosting package.
 
I've been down this road before...mention to NS support that there is an issue with running some 3rd party scripts and the response is always to talk with the developer. If it's a server issue then it's not worth the time involved to figure this one out.
 
Anyway I appreciate your input...
 
 
 
 
 
 
 
 
 
 
 
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123Simples View Drop Down
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Joined: 08 July 2007
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Points: 1192 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 123Simples Quote  Post ReplyReply Direct Link To This Post Posted: 30 October 2009 at 7:37pm
May I suggest that you consider a hosting solution with web wiz if you want to at some time cross over. I say this because you will get such better support I think, and the products will always run on this hosting server Wink, not that they have any problems normally on most hosts, but web wiz is good
Visit 123 Simples Web Design
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