Web Wiz - Green Windows Web Hosting
Web Wiz Homepage Search Web Wiz

  New Posts New Posts RSS Feed - Email problem
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Email problem
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
Mireigi View Drop Down
Newbie
Newbie
Avatar

Joined: 23 December 2008
Location: Denmark
Status: Offline
Points: 12 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Mireigi Quote  Post ReplyReply Direct Link To This Post Topic: Email problem
    Posted: 04 December 2009 at 10:07am
I've just recieved an email from a customer complaining that their users are recieving bad emails from the forum. All emails arrive as HTML shown as plaintext, the result being that the user is shown all the HTML-tags as well.

We are using JMail4 to send out emails, but I cannot find any option in the online documentation to make the mailer autogenerate a plaintext body from a HTML body.

What options do we have to ensure that our customers users always recieve a readable email whether or not their email program is set up to display HTML mails?

Regards,
Mireigi
Back to Top
WebWiz-Bruce View Drop Down
Admin Group
Admin Group
Avatar
Web Wiz Developer

Joined: 03 September 2001
Location: Bournemouth
Status: Offline
Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 04 December 2009 at 10:23am
Web Wiz Forums will send out HTML formatted emails in HTML format and those that are in plain text as plain text.

There should be no issue with this as the was emails are sent has not changed for around 5 years.

If you continue having problems try re-installing the latest version and see if that fixes the issue as you may have a corrupted file.
Web Wiz Forums Hosting
ASP.NET Web Hosting
Back to Top
Mireigi View Drop Down
Newbie
Newbie
Avatar

Joined: 23 December 2008
Location: Denmark
Status: Offline
Points: 12 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Mireigi Quote  Post ReplyReply Direct Link To This Post Posted: 04 December 2009 at 10:37am
Hi Bruce,

Thanks for the quick reply.

The problem is not that mails are not sent as HTML or plain text.

The problem is that a mail sent as HTML does not include a plain text version for those recipients that cannot view HTML mails.
Back to Top
WebWiz-Bruce View Drop Down
Admin Group
Admin Group
Avatar
Web Wiz Developer

Joined: 03 September 2001
Location: Bournemouth
Status: Offline
Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 04 December 2009 at 10:46am
Those emails that can be sent in plain text are, like forgotten passwords, email other members etc.

Those emails that need to be set as HTML such as post notifications are sent as HTML only as the post would be HTML.

This is how the email system has worked for around 9 years now without anyone having issues with it.

To change the system would be difficult as you would need to look at how to strip the HTML from posts, etc. while still retaining the required information in a readable format.
Web Wiz Forums Hosting
ASP.NET Web Hosting
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.08
Copyright ©2001-2026 Web Wiz Ltd.

Become a Fan on Facebook Follow us on X Connect with us on LinkedIn Web Wiz Blogs
About Web Wiz | Contact Web Wiz | Terms & Conditions | Cookies | Privacy Notice

Web Wiz is the trading name of Web Wiz Ltd. Company registration No. 05977755. Registered in England and Wales.
Registered office: Web Wiz Ltd, Unit 18, The Glenmore Centre, Fancy Road, Poole, Dorset, BH12 4FB, UK.

Prices exclude VAT at 20% unless otherwise stated. VAT No. GB988999105 - $, € prices shown as a guideline only.

Copyright ©2001-2026 Web Wiz Ltd. All rights reserved.