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Messaging on WWF9
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kcuk View Drop Down
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Joined: 23 October 2006
Location: Bournemouth, UK
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Points: 33 		Post Options Post Options   Thanks (0) Thanks(0)   Quote kcuk Quote  Post ReplyReply Direct Link To This Post Topic: Messaging on WWF9
    Posted: 08 January 2009 at 2:16pm
When sending messages through the forums and the tick box is checked to say that i want to be notified when the recipient opens the message an error occurs:

Quote
Server Error in Forum Application
An error has occurred while sending an email.
Please contact the forum administrator.

Support Error Code:- err_SQLServer_send_mail_footer
File Name:- functions_send_mail.asp

Error details:-

The server rejected one or more recipient addresses. The server response was: 550 Requested action not taken: mailbox unavailable or not local


however when in the email configuration area of the admin section and testing the email setup it works and I receive the email.

Any suggestions
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WebWiz-Bruce View Drop Down
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 08 January 2009 at 3:11pm
The error is due to the fact that one of your members has requested email notification to a local domain for a mailbox that doesn't exist so the mail server is rejecting the email.

If you upgrade to the latest 9.54 version it has a new email error handling built in which will prevent your users from seeing this error and allow the software to continue sending the emails past the bad email address and your users will be unaware of the issue.
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kcuk View Drop Down
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Joined: 23 October 2006
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Points: 33 		Post Options Post Options   Thanks (0) Thanks(0)   Quote kcuk Quote  Post ReplyReply Direct Link To This Post Posted: 08 January 2009 at 4:45pm
Hi Bruce

Resolved, helps if I add the email address for the forum admin to the hosting!

Will still look at doing the upgrade to 9.54 however is there a upgrade procedures that I need to follow to do the upgrade?
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123Simples View Drop Down
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Points: 1192 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 123Simples Quote  Post ReplyReply Direct Link To This Post Posted: 08 January 2009 at 7:02pm
There are no database changes so it should be a simple case of downloading the latest version, and uploading, remembering to change the details in your database_connection.asp file

Also, if you have made any personal modification changes, these would need to reimplemented and as a precaution, backup your database and forum as it stands now

Its wiser to take precautions in case of accidents you know Wink
Visit 123 Simples Web Design
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