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having problems accessing site

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arnotouring View Drop Down

Joined: 16 December 2009
Location: Chicago, Lakevi
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    Posted: 14 March 2010 at 11:42pm


From the Hosting Space Menu, I select web sites and finally click on the name of my website - neuaccess.com. A dialogue box opens named Web Site Properties. In the box is an error message stating: 'Error reading web site information.'

The Technical Details are:Page URL: 
Logged User:  xxxxxx
Work on Behalf:  xxxxxx
Hosting Space:  503 
Stack Trace:  System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Filename: \\?\C:\HostingSpaces\arnotouring\neuaccess.com\wwwroot\web.config
Error: Cannot read configuration file

What gives?

Edited by WebWiz-Bruce - 15 March 2010 at 8:48am
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Joined: 03 September 2001
Location: Poole
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 15 March 2010 at 8:45am
This error often happens if you have deleted the wwwroot folder for the website and/or changed the permissions on this folder.

Please fill in a support ticket from your Client Area account so that we can rebuild the websites folders and permissions for you.

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