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KillerKellerjr 
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Joined: 28 May 2008
Location: USA - Nebraska
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 Topic: Help Please - Unable to activate new users!!
Posted: 05 June 2008 at 2:49pm |
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Hello, I recently took over a forum and updated to version 9.50 and now am unable to activate user with the emails that are sent. I get the error 'HTTP/1.1 500 Server Error' after clicking on the link in the email to activate them. Is there a way to manually activate them? How can I fix this problem as I can't find any logs of the problem with more detail? Any help would be appreciated.
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KillerKellerjr
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Posted: 05 June 2008 at 3:14pm |
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Never mind I discovered how to manually activate them but it would be nice to get the email link to work again to auto activate them. I will try turning the email admin activation off, saving and then turning it back it back on to see if something is stuck from the upgrade to 9.50 to hopefully get it working again. Please let me know if anyone else has had this issue and how to fix it.
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WebWiz-Bruce
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Posted: 05 June 2008 at 3:55pm |
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If you turn off friendly HTTP error messages in IE you will get a detailed error message. This will tell us exactly what the issue is and hopefully get it fix for you.
Also one of the biggest courses of errors is corrupted files during FTP, so try reuploading the page again and see if that sorts out the problem.
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KillerKellerjr
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Posted: 11 June 2008 at 9:15pm |
I believe I figured it out, I noticed the address to the admin_activate.asp was wrong, it was showing http://serverip/Premier/Forum/default.asp/admin_activate.asp?USD=XXXX and I then realized that the Forum Configuration was wrong for the "Web address path to forum*" I changed it to show http://serverip/Premier/Forum/ instead of http://serverip/Premier/Forum/default.asp. Wouldn't you know it, that fixed the issue as I tested by adding a test user and the email sent then had the correct url to activate the user.
Note: I wish the email would send more user signup details, plus it would be nice if they were to receive an email stating their account is now active once I activate them. I have been sending a manual email with a AutoHotKey to fill it out but an automatic one would be great. Can you add a feature like that to the next version?
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WebWiz-Bruce
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Posted: 12 June 2008 at 8:42am |
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There are plans to improve this feature.
However, the forum already sends a welcome email to let the user know their account is now activated when you activate a users account, as long as they have entered an email address when signing up.
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KillerKellerjr
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Posted: 16 June 2008 at 7:56pm |
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Is the default reply message listed in the language file, I'd like to personalize the message a little so the new users in my department knows how to subscribe to the sub-department's forum. This is a request by upper management so everyone gets emails when someone post a message.
Thanks
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WebWiz-Bruce
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Posted: 17 June 2008 at 10:29am |
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All text is held in the language files including those for emails.
If you look in the admin_activate.asp file the email is generated from lines 121 to 127
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