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Log in problem.

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Guzziriders View Drop Down
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Joined: 15 May 2014
Location: UK
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    Posted: 21 November 2019 at 9:58am
One of my members cannot log in. He may well have forgotten his password, but he used the password recovery email.
Still no luck.
I have manually reset his password to one of my choice, still no luck.

I tried to log in with his credentials and got this.

More than the maximum failed login attempts have been made on this account.
Please enter your details again, including security code.

I have checked, the account is active, and not suspended. Can you tell me how to get out of this situation please?  What security code is this?
Brian.
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WebWiz-Bruce View Drop Down
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Web Wiz Developer

Joined: 03 September 2001
Location: Poole
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 21 November 2019 at 1:30pm
This is a bug in 12.02.

Please upgrade to 12.03 to fix the issue.
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Guzziriders View Drop Down
Groupie
Groupie


Joined: 15 May 2014
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Points: 93
Post Options Post Options   Thanks (0) Thanks(0)   Quote Guzziriders Quote  Post ReplyReply Direct Link To This Post Posted: 21 November 2019 at 4:37pm
Ah, thanks. This is a hosted account. I'll put in a request.
Brian.
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Guzziriders View Drop Down
Groupie
Groupie


Joined: 15 May 2014
Location: UK
Status: Offline
Points: 93
Post Options Post Options   Thanks (0) Thanks(0)   Quote Guzziriders Quote  Post ReplyReply Direct Link To This Post Posted: 23 November 2019 at 7:39am
Thanks, all sorted now, problem solved.

Excellent service as always.
Brian.
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