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scooby View Drop Down
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    Posted: 26 January 2008 at 3:55pm
Hi
I am a member of a webwiz forum at www.AgeNet.co.uk.
I have experienced countless login problems over the past few months, getting the username/password incorrect error message and eventually having to contact the administrator for help.
I am no computer novice and have lots of internet accounts requiring the login protocol, banks, other forums, photobucket, YouTube, etc. etc.
The only login problem that I have ever had is with the AgeNet(WebWiz) site and despite several changes of usernames and passwords the login problems remain.
I have found that, after problems and when I have obtained a new password, upon checking my profile that my email address has become corrupted and has needed re-inputting to correct it.
My FireFox/IE7 browsers are set-up correctly and cookies are acceptable.
The administrator is convinced that the problem lies with me, but I think differently...if it were so then I would surely have similar login problems with other sites....but that is not the case.
In desparation I have come to you to see if you have any ideas how we can resolve the  issue......help please !!
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Nick-V View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick-V Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2008 at 4:06pm

From your comment about the corrupt email address I don't think you are going mad. Ask the site admin if they use an Access database. I read somewhere these can become corrupted...

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Scotty32 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Scotty32 Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2008 at 5:53pm
The only problem with logging in i know of is in IE the cookies can sometimes become corrupt meaning you need to delete your cookies to log in. which i dont think is the case here.

If you are the only user facing this issue then it is reasonable to assume the problem is with your self.

Could you please expand on what you mean by your email address being currupt, do you mean a completely different email address?
or your email address is either trimmed or distorted (eg "y&123;urname@d&234;main.c>m")

If it is that your email address is changed to somebody elses then it could be that your getting hacked. either check that you are using a strong password (numbers and letters in different cases eg "AbC123DeF456"

Also if the problem continues you could ask the admin if they could check your last visit date to check this corresponds with your actual last visit to make sure you havent been hacked.
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WebWiz-Bruce View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2008 at 6:27pm
Older versions of Web Wiz Forums did sometime show cookie issues with IE's cookie cache becoming corrupted.

These problems have been eliminated the latest releases by improved cookie handling, and although not as secure, cookies are mow not updated very often.

You should ask the forum admin to make sure they are running the latest release, currently 9.07, released on the 23rd of Jan 08
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scooby View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote scooby Quote  Post ReplyReply Direct Link To This Post Posted: 27 January 2008 at 9:35am
Originally posted by Scotty32 Scotty32 wrote:


If you are the only user facing this issue then it is reasonable to assume the problem is with your self.

Could you please expand on what you mean by your email address being currupt, do you mean a completely different email address?
or your email address is either trimmed or distorted (eg "y&123;urname@d&234;main.c>m")



I would agee with you if I had had problems with other internet accounts....but my computer is not selective and cannot choose an account to 'fall out with' !

The email address was distorted i.e. one letter missing !

I am not being hacked at least not from my end....it is possible for my email address to be tampered with by a moderator ?
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scooby View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote scooby Quote  Post ReplyReply Direct Link To This Post Posted: 27 January 2008 at 9:45am
Originally posted by WebWiz-Bruce WebWiz-Bruce wrote:

Older versions of Web Wiz Forums did sometime show cookie issues with IE's cookie cache becoming corrupted.

These problems have been eliminated the latest releases by improved cookie handling, and although not as secure, cookies are mow not updated very often.

You should ask the forum admin to make sure they are running the latest release, currently 9.07, released on the 23rd of Jan 08


This is from the webage html  ..are there any particular problems with this version ?

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Nick-V View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick-V Quote  Post ReplyReply Direct Link To This Post Posted: 27 January 2008 at 12:42pm

One letter missing from the email address could be bad evidence (a red herring) then. Unless the forum has email driven registrations it might have been wrong when you first entered it. Yes a moderator (actually the administrator) COULD change the address but unlikely they would make an accidental change.

Did you delete your cookies?

Did you determine if its the MS Access (not SQL Server or MySQL) version?

Is there anything unusual (long, strange characters, etc.) about your login name or password?

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scooby View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote scooby Quote  Post ReplyReply Direct Link To This Post Posted: 27 January 2008 at 1:51pm
Hi Nick
I had made that error when I originally registered and subsequently made the correction when I added an avatar and updated my profile. It reverted to the uncorrected version three times when I got the login problems over a few weeks !

I know that the administrator can make changes to email addresss but is the facility available in the moderators CP ?

I didn't delete any cookies...but even if I had have done it would not give these problems I would simply have been offered a new cookie and it would have been accepted.

I have not determined if its the MS Access (not SQL Server or MySQL) version?....I can only go so far in quizzing the administrator...he is getting sick of me !
However this is what he has said.....


Over 100,000 sites use the same software including
 
BulletHewlett Packard
BulletSony Service Centre
BulletXerox Corporation
BulletBritish Telecom
BulletSymantec Corporation
BulletSony Ericsson
BulletSysinternals
BulletBosch Automotive
BulletKodak Canada Inc
BulletMicrosoft Certified Pro
BulletDixons Stores Group
BulletAlien Skin Software
BulletBank of America
BulletUniversity of Hawaii
The servers we use run Intel Pentium Dual Core processors and the software is the current market leader, Windows server 2003.  I can't tell you which other professional organisations use the same server farm but I can assure you that they wouldn't tolerate less than the best available service.  Given the annual hosting charges we pay, neither would we.

My login name is scooby and my password is six digits one of them numeric.

The problem is intermittent and only with this webwiz account.....at present everthing is OK but today I keep getting unexpectedly logged-out and having to login again, and again,and again !!
Thanks very much for trying to help me I really am grateful !Smile


Edited by scooby - 27 January 2008 at 2:00pm
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