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PM System - Disappeared

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craig123 View Drop Down
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    Posted: 27 May 2012 at 6:17am
Hi

Overnight our PM system has disappeared. I've tracked through the code and even though the system is turned on in the admin and the field is set to true int he DB the function getForumConfigurationData() is setting the flag to "false". I have looked at this function - all looks to be OK....

Any clues on where I should start tracking the cause of the issue please?

One thing I tried was to set the variable to true after the function call. This re-activated the PM system but when I tried to test a message I got a "mail box over quota" message for all members i tried to message.

Any assistance would be appreciated.

Cheers
Craig
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Nick-V View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick-V Quote  Post ReplyReply Direct Link To This Post Posted: 27 May 2012 at 9:39am
I wonder if it's a licensing issue - something far back in my memory says only the full version supports private messages but I might be wrong...have you come to the end of some evaluation period perhaps? Just a guess...
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craig123 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote craig123 Quote  Post ReplyReply Direct Link To This Post Posted: 27 May 2012 at 9:58pm
Hi

I thought that too - but checked licensing and that's all valid.

Strangely enough (and this is why I am a bit concerned) it has magically re-appeared again today.

So quite keen to understand what happens in the above function - eg. once the db field has been called - as clearly something else was causing it to de-activate.

Very wierd.

Cheers
Craig
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WebWiz-Bruce View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 29 May 2012 at 3:43pm
If there is a connection issue with the database Web Wiz Forums can sometimes load in the default settings for the free version, which means that if you are running version 7 you will loose the PM system.

This issue has been fixed in the latest version 10.11 
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