Web Wiz NewsPad - non domain emails dont work

Print Page | Close Window

non domain emails dont work

Printed From: Web Wiz Forums
Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz NewsPad
Forum Description: Support forum for the Web Wiz NewsPad application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=30100
Printed Date: 28 March 2026 at 5:29pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: non domain emails dont work

Posted By: richard45
Subject: non domain emails dont work
Date Posted: 05 January 2012 at 10:27pm

Hi, I have just installed the newspad with access database. It works fine except on two email points.

When i attempt to "send preview email" with a hotmail.com email i get a 500 server error. It works fine with a domain based email address.

the same occurs when a user signs up to the newsletter with a hotmail email address. This is a problem as many users will not have domain emails.

Is there some problem here or a set up condition?

Thanks for any help

Richard

Replies:

Posted By: WebWiz-Bruce
Date Posted: 06 January 2012 at 9:00am

It sounds like the mail server that you are using requires authentication to relay emails to a non-local email address.

You should contact your mail server admin for the correct settings to relay email to non local mailboxes.

-------------
https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting
https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting

Posted By: richard45
Date Posted: 06 January 2012 at 9:19am

Thanks Bruce, I am on webwiz hosting and you got me looking at the mail component again. It works fine now if i use jmail version 4+ but not with just jmail.

Thanks again

Richard

Posted By: WebWiz-Bruce
Date Posted: 06 January 2012 at 9:47am

JMail 4 supports authentication, while versions of JMail before version 4 do not.

If you selected to use the older version of JMail it would not use authentication when sending the email and thus give you an error when trying to relay to non local mailboxes.