What is unacceptable from a host?

Very upset with my host. Lost my entire account with Gearhost. The company site, mailing list, forum, numerous movies and their relevant html files and of course four access databases that had not been backed up for a week. They have a very good explanantion but that doesn't help me. I just want to know if this is reason to move to another host. How often does this happen and should I stick with them?
Maybe I need to make the decision once I've cooled down.
Any advice? Thanks

Brad

Here is the explanation they gave:

http://forums.gearhost.com/view.asp?topicID=2359

Rule #1: You are only as good as your last successfult backup - from which you can recover.

The important part is the last portion of that rule. It applies to the host, but also to the customer. Never totally depend on someone else no matter who the host is.

Remembering that, I always keep backups of any files possible. For instance, I use a combination of www.secondcopy.com and webdrive to keep automate backups to my local test server for all my personal sites. Of course, SQL Server backups are a different story and depend on what your host allows, what software you have, etc.

One thing to remember if you do change hosts, if that your site will be temporarily down while the DNS change propagates. Good luck with whatever you decide.

It's really up to you. As noted, if it's a first time, you could forgive and forget - all hosts have problems. Moving sites is also a lot of work. At the least, you'll probably have some mail interruption. You might also have downtime if you can't migrate db's in a very short time - you ned to trial that first to make sure connection strings, etc. work on the new site.